Many CRM systems are "live," though far fewer are raging successes. User adoption, lack of demonstrable ROI, and escalating maintenance and support costs plague those firms that have effectively ...

CRM systems fail when they're not utilized correctly or when businesses choose the wrong CRM solution. Learn how to implement ...

Marketing, sales, and customer service teams require accurate, up-to-date information for effective interactions with leads and clients. However, updating records is challenging and time-consuming if ...

In the coming years, growing competition among customer relationship management (CRM) providers—including technology titans like Microsoft, Salesforce, and Zoho—will cause a fundamental shift in the ...

With technology increasingly intertwined with all aspects of business, CNET@Work can help you -- prosumers to small businesses with fewer than five employees -- get started. Amid the frenzy and ...

Even good problems are still problems. Successful software companies not only see client growth, but each client changes the way they want to use a product. With a growing client base and proven ...

Investing in a CRM tool can be a big jump from managing customer information in worksheets and loose documents, but startups can greatly benefit from implementing this type of software. Top providers ...

Though enterprise-scale companies still make up the bulk of CRM system users, demand is growing fast from small and midsize businesses, analyst firms have noticed. In fact, the SMB sector accounted ...

SANTA MONICA, Calif.--(BUSINESS WIRE)--Nimble, the pioneering Social Sales and Marketing CRM built for Office 365 and G Suite, announced today that is has been named one of the Top Five Sales ...

SANTA MONICA, Calif.--(BUSINESS WIRE)--Nimble, the Simple, Smart CRM built for Office 365 and G Suite, announced today that it has ranked an overall CRM Industry Leader and among the Top Five Sales ...