Twenty years ago, sales leaders around the world were sold on the promise of a new, cloud-based CRM that would replace the moribund legacy applications that ruled the roost. Fast forward to today and ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

My company sells and implements five customer relationship management applications and we've been doing this for too long to mention here without depressing myself. We've implemented CRM systems at ...

Just a few short years ago, the effectiveness of pushing back-end business applications onto small mobile devices was mediocre, at best. The devices weren’t that powerful. Mobile networks were orders ...

When CRM implementations fail, it’s often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in. Did you know that anywhere between 50% and ...

PeopleSoft has earned at least temporary bragging rights by inking a deal with a former customer of Siebel Systems, the market leader in CRM applications. PeopleSoft's new licensing agreement with ...

Zoho continues to flesh out the feature set of its cloud-based CRM (customer relationship management) application, adding a new document library, advanced email filtering and location-aware mobile ...

Confronting a common complaint of many consumers of packaged business applications, Siebel Systems said Monday that it plans to release a set of new tools that will make it easier to exchange data ...

Microsoft's MSFT Dynamics 365 suite is emerging as a significant growth driver that could propel the stock higher, with the ...

CRM’s roots go all the way back to the 1950s with the invention of the Rolodex, which remained a staple on the desks of marketing and sales professionals around the world for decades. Then in the late ...