This is where professional service firms tend to slip—the day-to-day back and forth with clients—especially when a firm is under time pressure. Granted, we all make mistakes and I’ll talk about owning ...

Accountants spend a lot of time communicating with clients during busy seasons, and outside those active times, picking up the phone and calling clients again may be the last thing they have in mind.

Javed Laher, MBA. Sales Director of Mediaocean EMEA and Founder of Chef33, Home Food App. Based in London #Harvard #Brunel #London. Communicating effectively is a skill that often requires knowing a ...

Your best clients leave clues before they leave for good. Spot these 7 warning signs in their LinkedIn behavior and client ...

Some bosses think they have the answer to everything, but sometimes they’re very wrong. This woman worked at a SaaS company and could resolve urgent client issues quickly, but a new manager enforced a ...