Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

Discover what most teams miss when rolling out support automation, including change management, data readiness, human ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Covid-19 continues to impede business operations across the globe. Businesses are continuously adapting in anticipation of the new normal. Many organizations tackled the health crisis by offering high ...

Tech leaders no longer see automation as a novelty. Many have learned that investing in automation software can save time, boost productivity and create a seamless customer experience. People across ...

Opinions expressed by Entrepreneur contributors are their own. Process automation is the key to performing a range of business processes in the age of digitization. Over time, processes have become ...

Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for ...

Overview: Low-code automation platforms are driving workflow efficiency and integration across industries.Tools like Power Automate, Appian, Zapier, Make, and n ...

David Karandish has been busy. Capacity, his support automation company, was planning a $5 million “bridge round” to help the company reach the break-even point. But TVC Capital, Toloka.vc, and the ...

Overview ChatGPT automation helps reduce repetitive work by turning prompts into automatic actions across apps and systems.Beginners can start with no-code tool ...

According to the site, the “Xbox Support Virtual Agent” is part of a bigger plan to apply AI to Xbox. “The prototype makes it easier and quicker for players to get help with support topics using ...

NetWare support packs, as you know, are not my favorite topic. But now Novell may have found a better way for you to apply them. Currently in public beta test is ZENworks for Servers 2: NetWare ...