Healthcare loyalty is won or lost in micro-moments. Here's how identity intelligence can help remove friction, build trust ...

“Where are you really from?” “He’s not white. He is cool.” “Black girls can’t sing opera.” These are just a few examples of the quotes featured in the exhibition “Racial Microaggressions and ...

Small talk is the bread and butter of social interaction. Without it, we would not be making friends, building trust in new acquaintances, easing into deeper conversations, or navigating unfamiliar ...