Use escalation trigger words. Say “agent,” “representative,” “billing issue,” or “legal concern” — then stop talking so the system flags your request for a human. Keep responses short and direct. Long ...

People hacking branded AI bots can result in significant reputational, financial, and legal consequences. There appears to be ...

Shaili Gupta often sees patients who consult chatbots like ChatGPT for health advice. She finds that some of her patients are much more informed about health-related issues and have follow up ...

Millions of Americans are turning to AI chatbots for health answers. But are doctors using these tools? And if so, how?

Apple hasn't developed an AI chatbot for consumers, but it has been using them internally for some time now. Last year, Bloomberg's Mark Gurman detailed a Veritas chatbot to test the new version of ...

Sure, we may have constant access to AI chatbots on our smartphones, sitting accessibly in our pockets, lessening the need for a dedicated portable device. But what if I told you that rather than ...