Jonesboro’s E-911 Dispatch Center is preparing for a major technology upgrade designed to improve response times and ...

A new AI-powered system is changing how 911 dispatchers are trained in Outagamie County and how they handle calls in real ...

According to communications director Chad Deese, one of the new systems is called ASAP-to-PSAP (Public Safety Answering Points) and directly connects the 911 dispatcher’s office to several alarm ...

First responders around the state have a new advantage when responding to emergencies, thanks to upgrades happening to ...

PROVO, Utah — Non-emergency dispatch calls in Utah could soon be answered by artificial intelligence. Dispatch centers say the goal is to help free up dispatchers to focus on the emergency calls and ...

Southeast Communications Center (SECOMM) is the central dispatching agency for nearly every agency in Benton and Franklin ...

TRAVERSE CITY — Artificial intelligence technology is coming to the 911 call center that serves Grand Traverse County, pending approval by the county board on Wednesday morning. Central Dispatch ...

BEND, Ore. (KTVZ) -- In emergencies, every second counts. From the moment a 911 call comes in to when officers arrive on scene, first responders are in a race against time. But even the fastest chain ...

911 dispatchers help guide Broome County residents through some of their toughest moments. From the emergency services department in the Town of Dickinson, dispatchers work long hours in a job that ...