Verizon is offering customers a $20 account credit following a massive outage that brought down service across the US on Wednesday. In an update on X, Verizon says you’ll receive a text message when the credit is available, which you can redeem by logging into the myVerizon app and accepting it.

The scale proved unprecedented. Reports on Down Detector hit an initial peak of 115,000 before surging to over 180,000, representing hundreds of thousands more unreported cases. The disruption affected users from South Florida to Albany, New York, as far west as Harrisburg, Pennsylvania, and later expanded to include Texas and Missouri.

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to humans.

The carrier says the outage is over and has apologized to customers. Here’s the latest on the issue — with no clear cause yet.

The Department of Homeland Security said agents were conducting a “targeted traffic stop” when the man, a Venezuelan national, was shot after he resisted arrest and “violently assaulted” one of its officers.

Verizon said on Wednesday that its wireless service was suffering an outage impacting cellular data and voice services